Privacy Policy

1. Introduction

This Privacy Policy describes how SEO Expert Orange County, a trade name of Pinnacli LLC ("we," "us," or "our"), collects, uses, and protects your personal information when you visit www.seoexpertorangecounty.com or engage with our services.

This policy applies to all information collected through our website, contact forms, email communications, and any other channels through which you interact with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you submit a contact form or reach out to us directly, we may collect the following information:

• Full name
• Email address
• Phone number
• Website URL
• Any additional details you include in your message

Analytics Data

We use Google Analytics 4 to collect anonymized usage data, including:

• Pages visited and time spent on each page
• Referral source (how you found our website)
• Device type, browser, and operating system
• General geographic location (city/region level, not precise)
• Interaction events (clicks, scrolls, form submissions)

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and to collect analytics data. See Section 6 for details on the types of cookies we use and how to manage them.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To provide, deliver, and manage SEO and digital marketing services
• To send project updates, reports, and service-related communications
• To improve our website content, structure, and user experience
• To analyze website traffic patterns and performance
• To protect our website against spam and abuse

4. Cloudflare Turnstile

Our contact forms use Cloudflare Turnstile to protect against spam and automated submissions. Turnstile is a privacy-preserving alternative to traditional CAPTCHA systems.

Turnstile works by running non-interactive challenges in the background. It does not track users across websites, does not use cookies for advertising purposes, and does not collect or store personal data. The verification process relies on browser signals and session data that are processed by Cloudflare in accordance with their Privacy Policy.

5. Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects data through cookies and JavaScript tags.

Data collected by GA4 includes:

• Page views, session duration, and bounce rate
• Traffic sources and user acquisition channels
• Device and browser information
• Approximate geographic location
• User interaction events

IP anonymization is enabled by default in GA4. We do not use Google Analytics data to personally identify visitors. Data is processed by Google in accordance with their Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Cookies

Our website uses the following types of cookies:

Essential Cookies

These are necessary for the website to function properly. They enable basic features such as page navigation, form submissions, and security. Essential cookies do not collect personal information and cannot be disabled.

Analytics Cookies

These cookies are set by Google Analytics and help us understand how visitors use our website. They collect information in an anonymized form, including the number of visitors, the pages they visit, and the sources that referred them to our site.

Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of our website. For more information on managing cookies, visit allaboutcookies.org.

7. Third-Party Services

We use the following third-party services that may process your data:

• Cloudflare - DNS, CDN, and security services including Turnstile spam protection. Cloudflare may process IP addresses and browser data to provide its services.
• Google Analytics - Website analytics and traffic analysis. Google processes anonymized usage data as described in Section 5.
• Brevo (formerly Sendinblue) - Transactional email delivery for contact form submissions and service communications. Brevo processes email addresses and message content to deliver emails on our behalf.

Each third-party provider operates under their own privacy policy and data protection practices. We encourage you to review their respective policies.

8. Data Retention

We retain personal information collected through contact forms and service engagements for the duration of our business relationship plus two (2) years after the relationship ends. This retention period allows us to address any follow-up questions, fulfill legal obligations, and resolve any disputes.

Analytics data collected through Google Analytics is retained according to Google's default retention settings (14 months for user-level data).

After the applicable retention period expires, we delete or anonymize your personal information unless a longer retention period is required by law.

9. Your Rights

You have the right to:

• Access - Request a copy of the personal information we hold about you
• Correction - Request that we correct any inaccurate or incomplete personal information
• Deletion - Request that we delete your personal information, subject to legal obligations
• Opt-out - Opt out of analytics tracking and non-essential cookies

To exercise any of these rights, contact us at info@seoexpertorangecounty.com. We will respond to your request within 30 days.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information to third parties. We do not share your personal information for cross-context behavioral advertising.

To submit a California privacy request, contact us at info@seoexpertorangecounty.com.

11. Data Security

We take reasonable measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure hosting infrastructure with regular security updates
• Cloudflare security and DDoS protection
• Limited access to personal data on a need-to-know basis

We do not sell, rent, or trade your personal information to any third party. While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us at info@seoexpertorangecounty.com and we will promptly delete the information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

Pinnacli LLC (d/b/a SEO Expert Orange County)
7725 Gateway, #1548
Irvine, CA 92618
Phone: (818) 290-1408
Email: info@seoexpertorangecounty.com