Privacy Policy

1. Introduction

This Privacy Policy describes how SEO Expert Orange County, a trade name of Pinnacli LLC ("we," "us," or "our"), collects, uses, and protects your personal information when you visit www.seoexpertorangecounty.com or engage with our services.

This policy applies to all information collected through our website, contact forms, email communications, and any other channels through which you interact with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you submit a contact form or reach out to us directly, we may collect the following information:

• Full name
• Email address
• Phone number
• Website URL
• Any additional details you include in your message

Technical and Request Data

When you browse the website or submit a form, our infrastructure may process limited technical data such as:

• Requested pages and basic request timestamps
• Referral source, if your browser sends it
• Device type, browser, and operating system
• Approximate geographic region based on IP address
• Form submission events and anti-abuse signals

Cookies

Our website may use limited technical cookies or similar technologies only when needed for security, caching, or core website delivery. See Section 6 for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To provide, deliver, and manage SEO and digital marketing services
• To send project updates, reports, and service-related communications
• To improve our website content, structure, and user experience
• To review overall site performance and improve website content
• To protect our website against spam and abuse

4. Form Protection and Abuse Prevention

Our contact forms use a combination of server-side validation, rate limiting, origin checks, and hidden honeypot fields to reduce spam and automated submissions. These protections are designed to block abusive traffic without requiring an interactive CAPTCHA for most visitors.

When our site is delivered through Cloudflare, Cloudflare may also process IP addresses and request metadata as part of its CDN and security services. Cloudflare handles this data under its own Privacy Policy.

5. Analytics

We do not load Google Analytics or other third-party analytics scripts on the public pages of this website by default. If analytics tooling is enabled in the future, this policy will be updated before deployment.

6. Cookies

This website does not set advertising cookies or analytics cookies by default. Standard browser and infrastructure-level cookies may still be used when required for security, caching, or core website delivery.

Essential Cookies

If present, essential cookies are used only for website delivery, security, and abuse prevention. They are not used to build advertising profiles.

Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of our website. For more information on managing cookies, visit allaboutcookies.org.

7. Third-Party Services

We use the following third-party services that may process your data:

• Cloudflare - DNS, CDN, caching, and security services. Cloudflare may process IP addresses and browser data to provide its services.
• Brevo (formerly Sendinblue) - Transactional email delivery for contact form submissions and service communications. Brevo processes email addresses and message content to deliver emails on our behalf.

Each third-party provider operates under their own privacy policy and data protection practices. We encourage you to review their respective policies.

8. Data Retention

We retain personal information collected through contact forms and service engagements for the duration of our business relationship plus two (2) years after the relationship ends. This retention period allows us to address any follow-up questions, fulfill legal obligations, and resolve any disputes.

After the applicable retention period expires, we delete or anonymize your personal information unless a longer retention period is required by law.

9. Your Rights

You have the right to:

• Access - Request a copy of the personal information we hold about you
• Correction - Request that we correct any inaccurate or incomplete personal information
• Deletion - Request that we delete your personal information, subject to legal obligations
• Opt-out - Request that we stop using your information for non-essential communications

To exercise any of these rights, contact us at info@seoexpertorangecounty.com. We will respond to your request within 30 days.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information to third parties. We do not share your personal information for cross-context behavioral advertising.

To submit a California privacy request, contact us at info@seoexpertorangecounty.com.

11. Data Security

We take reasonable measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure hosting infrastructure with regular security updates
• Cloudflare security and DDoS protection
• Limited access to personal data on a need-to-know basis

We do not sell, rent, or trade your personal information to any third party. While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us at info@seoexpertorangecounty.com and we will promptly delete the information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

Pinnacli LLC (d/b/a SEO Expert Orange County)
7725 Gateway, #1548
Irvine, CA 92618
Phone: (818) 290-1408
Email: info@seoexpertorangecounty.com